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Téléphone Mobile Smartphones Galaxy Note 3SM-N9005 - Octobre 2013 - Manuels
TV Audio / Vidéo Home Cinéma Blu-ray HT-FS5200/ZF, Home Cinéma 2.1, Blu-Ray 3D, Smart Hub, Bluetooth - Manuels
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Informatique Ordinateur Portable NP275E5E NP275E5E-K02FR
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Electroménager Climatiser Plusieurs Pièces AM017FNLDEH - Manuels
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Photo Caméscope Définition Standard SMX-F50BP
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Samsung-Telephone-Mo..> 17-Jul-2013 17:13 1.3M
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Écouter de la musique hors connexion
Nous mettons tout en œuvre afin de proposer Google Play partout dans le monde. En attendant, il est possible que certains produits ou fonctionnalités ne soient pas encore disponibles dans votre pays.
Vous pouvez enregistrer les titres de votre bibliothèque musicale Google Play sur un appareil mobile ou un ordinateur afin de les écouter lorsque vous n'êtes pas connecté à Internet.
Enregistrer de la musique sur un téléphone ou sur une tablette
Ouvrez l'application Google Play Musique Google Play Music Icon.
Appuyez sur un titre, un album ou une playlist.
Appuyez sur l'icône représentant une punaise de couleur grise Google Play Pin (Android) ou sur l'icône de téléchargement Google Play Music Offline (iOS) pour lancer le téléchargement.
Une icône orange Google Play Music Offline (Android) ou Google Play Music Offline (iOS) indique que la musique est enregistrée sur votre appareil.
Une icône représentant une punaise verticale de couleur grise Google Play Cached (Android uniquement) indique que le téléchargement de la musique n'est pas encore terminé.
Sur les appareils Android, vous pouvez également enregistrer des titres, des albums et des playlists en appuyant sur Menu Menu, puis sur Enregistrer sur l'appareil.
Remarque : Si vous changez le compte utilisé avec Google Play Musique, vous devrez télécharger les titres à nouveau pour les écouter hors connexion.
Rechercher de la musique enregistrée
Afficher la file d'attente des téléchargements
Enregistrer de la musique sur une carte SD [Android 4.4 (KitKat)]
Enregistrer de la musique sur votre ordinateur
Accédez à Google Play Musique.
Dans le menu de gauche, sous "Playlists automatiques", cliquez sur Titres gratuits et achetés.
Cliquez sur Menu Menu > Télécharger à côté d'un titre.
Vous pouvez télécharger deux fois un titre acheté.
Télécharger tous les titres achetés
Vous pouvez utiliser Music Manager de Google Play pour télécharger sur votre ordinateur tous les titres que vous avez achetés.
Ouvrez Music Manager de Google Play.
Cliquez sur Télécharger.
Cliquez sur Télécharger la musique achetée.
À propos de l'estimation du nombre de conversions
Aujourd'hui, les utilisateurs sont connectés en permanence. Ils communiquent, se divertissent et effectuent des achats par le biais de différents appareils. Pour un annonceur, il n'est pas forcément facile d'évaluer le nombre de conversions qui débutent à partir d'un appareil ou navigateur, puis se terminent via un autre appareil ou navigateur. De même, il peut être compliqué de voir comment certains clics sur des annonces débouchent sur des visites en magasin ou sur des conversions par appel téléphonique.
AdWords vous permet de mieux comprendre les nouveaux types de conversion sur lesquels vos annonces ont un impact. Il peut s'agir, par exemple, d'appels téléphoniques, de visites en magasin, ou de conversions effectuées après que le consommateur a utilisé plusieurs appareils ou navigateurs. Pour obtenir ces renseignements, consultez la colonne Estimation du nombre total de conversions. Elle combine les valeurs de la colonne Conversions (plusieurs par clic) et les types de conversion pris en compte dans l'estimation, tels que les conversions multi-appareils.
À retenir
Les conversions multi-appareils sont prises en compte dans l'estimation du nombre total de conversions. Pour le moment, elles ne font l'objet d'un suivi que pour les annonces AdWords diffusées sur Google.fr. Actuellement, nous n'effectuons pas le suivi des conversions multi-appareils ou multi-navigateurs pour AdSense pour les recherches, AdSense pour les pages de contenu (y compris AdMob), le Réseau Display, ni pour aucun autre site Google. Nous nous efforçons de trouver des solutions pour les prendre en compte.
En raison de la limitation des données, certains annonceurs ne pourront pas bénéficier de ces estimations du nombre de conversions. Par exemple, nous n'affichons les données que lorsque nous sommes convaincus de l'exactitude de nos estimations du nombre de conversions multi-appareils. Dans certains cas, si nous ne disposons pas de suffisamment de données pour émettre une estimation alors que vous avez très certainement enregistré des conversions multi-appareils, nous affichons le symbole "--".
Avantages
Les consommateurs se renseignent sur votre établissement par le biais de différents écrans et appareils. Vous avez donc tout intérêt à attribuer vos conversions (en ligne, en magasin ou par téléphone) à la campagne ou au groupe d'annonces concerné.
Voici quelques avantages offerts par l'estimation du nombre total de conversions, qui permet de prendre des décisions importantes en matière de publicité :
Déterminez l'impact de vos campagnes AdWords sur vos conversions enregistrées sur les différents appareils et navigateurs, par téléphone et en magasin.
Prenez des décisions plus judicieuses concernant vos enchères en ligne.
Prenez de meilleures décisions concernant la répartition des ressources entre vos budgets en ligne et hors ligne, et simplifiez cette opération.
Optimisez vos enchères pour mobile. Filtrez simplement vos données selon les types d'appareil afin de comparer les estimations du nombre total de conversions pour chacun d'entre eux.
Conditions
Pour commencer à utiliser l'estimation du nombre total de conversions, vous devez respecter certaines conditions :
Utilisez le suivi des conversions AdWords.
Enregistrez au moins 50 conversions par jour dans votre compte. Vous aurez ainsi de grandes chances d'obtenir une estimation du nombre de conversions multi-appareils.
Pour connaître l'estimation, une fois ces deux conditions remplies, connectez-vous à AdWords, cliquez sur l'onglet "Campagnes", puis consultez la colonne Estimation du nombre total de conversions.
Nous nous efforçons d'améliorer constamment notre technologie, et nous espérons donc couvrir prochainement une plus grande part de votre trafic. En d'autres termes, le nombre de conversions multi-appareils est susceptible d'augmenter lorsque nous inclurons d'autres produits dans nos estimations.
Types de conversion pouvant faire l'objet d'une estimation
Cliquez sur les liens ci-dessous pour en savoir plus sur les nouveaux types de conversion qui peuvent vous aider à prendre des décisions plus judicieuses concernant vos investissements publicitaires en ligne :
Conversions multi-appareils
Conversions multi-navigateurs
Appels
Visites en magasin
Fonctionnement
Pour estimer le nombre de conversions multi-appareils et multi-navigateurs, nous utilisons des données cumulées provenant d'utilisateurs connectés à Google. À partir de ces données, nous créons une estimation cumulée et anonyme du nombre de conversions multi-appareils attribuées à AdWords.
Comme toutes les autres conversions, les conversions multi-appareils utilisent ce que l'on appelle l'attribution au "dernier clic payant". En d'autres termes, les conversions sont attribuées à l'annonce qui a enregistré le dernier clic avant que l'utilisateur n'effectue un achat, n'envoie une demande de contact, ne télécharge une application, ne contacte l'établissement par téléphone ou n'effectue toute autre action pertinente.
Utilisation
Vous pouvez utiliser l'estimation du nombre de conversions pour orienter votre stratégie d'enchères. Les annonceurs se servent généralement de l'estimation du nombre total de conversions pour définir les enchères pour ordinateur et les ajustements des enchères pour mobile.
Enchères pour ordinateur : vous pouvez utiliser l'estimation du nombre total de conversions pour vous aider à définir vos enchères pour ordinateur. N'hésitez pas, par exemple, à comparer la valeur "Coût/estimation du nombre total de conversions" à la valeur "Coût/conversion" qui s'affiche maintenant. Si la valeur "Coût/estimation du nombre total de conversions" est de 10 % inférieure, vous pouvez augmenter d'environ 10 % vos enchères pour ordinateur pour ces campagnes, sans modifier vos objectifs de ROI.
Enchères pour mobile : vous pouvez utiliser des ajustements des enchères pour mobile dans vos campagnes. Cela vous permet de modifier votre enchère dédiée aux annonces pour mobile, en fonction de leur rendement. Pour définir l'ajustement des enchères approprié, de nombreux annonceurs étudient le ratio entre l'estimation du nombre total des conversions provenant des mobiles et de celles provenant des ordinateurs et des tablettes. Pour tirer pleinement parti de votre action publicitaire sur les mobiles, voici une formule à utiliser pour définir l'ajustement de vos enchères pour mobile au niveau de la campagne :
Ajustement des enchères pour mobile = 100 x [(valeur par clic sur une annonce pour mobile/valeur par clic sur une annonce pour ordinateur ou tablette) - 1]
Trier vos données
La colonne "Estimation du nombre total de conversions" peut vous aider à comprendre la contribution relative des annonces pour mobile, ordinateur de bureau et tablette au nombre total de conversions.
Pour filtrer vos rapports en fonction de l'appareil qui a enregistré un clic sur une annonce, procédez comme suit :
Connectez-vous à votre compte AdWords à l'adresse http://adwords.google.fr.
Cliquez sur l'onglet Campagnes.
Cliquez sur le menu déroulant Segment, puis sélectionnez "Appareil".
À retenir :
Les conversions par appel à partir d'un ordinateur de bureau ou d'une tablette sont incluses dans la ligne "Ordinateurs".
Les conversions pappel à partir d'une tablette ne peuvent faire l'objet d'un rapport distinct.
Les appels depuis un mobile sont inclus dans la ligne "Mobiles".
La colonne "Estimation du nombre total de conversions" ne peut être triée par type de clic.
Search Engine Optimization
Starter Guide
This document first began as an effort to help teams within Google, but we thought it'd be just as useful to webmasters that are new to the topic of search engine optimization and wish to improve their sites' interaction with both users and search engines. Although this guide won't tell you any secrets that'll automatically rank your site first for queries in Google (sorry!), following the best practices outlined below will make it easier for search engines to crawl, index and understand your content.
Search engine optimization is often about making small modifications to parts of your website. When viewed individually, these changes might seem like incremental improvements, but when combined with other optimizations, they could have a noticeable impact on your site's user experience and performance in organic search results. You're likely already familiar with many of the topics in this guide, because they're essential ingredients for any web page, but you may not be making the most out of them.
Even though this guide's title contains the words "search engine", we'd like to say that you should base your optimization decisions first and foremost on what's best for the visitors of your site. They're the main consumers of your content and are using search engines to find your work. Focusing too hard on specific tweaks to gain ranking in the organic results of search engines may not deliver the desired results. Search engine optimization is about putting your site's best foot forward when it comes to visibility in search engines, but your ultimate consumers are your users, not search engines.
Your site may be smaller or larger than our example site and offer vastly different content, but the optimization topics we discuss below should apply to sites of all sizes and types. We hope our guide gives you some fresh ideas on how to improve your website, and we'd love to hear your questions, feedback, and success stories in the Google Webmaster Help Forum.
Welcome to Google's
Search Engine Optimization
Starter Guide
Table of Contents
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Googlebot
Crawling content on the Internet for Google's index every day, every night, non stop.
From here on, I'll be explaining various points on search engine optimization (SEO)!
SEO Basics
Create unique, accurate page titles
Make use of the "description" meta tag
Improving Site Structure
Improve the structure of your URLs
Make your site easier to navigate
Optimizing Content
Offer quality content and services
Write better anchor text
Optimize your use of images
Use heading tags appropriately
Dealing with Crawlers
Make effective use of robots.txt
Be aware of rel="nofollow" for links
SEO for Mobile Phones
Notify Google of mobile sites
Guide mobile users accurately
Promotions and Analysis
Promote your website in the right ways
Make use of free webmaster tools
An example may help our explanations, so we've created a fictitious website to follow throughout the guide. For each topic, we've fleshed out enough information about the site to illustrate the point being covered. Here's some background information about the site we'll use:
Website/business name: "Brandon's Baseball Cards"
Domain name: brandonsbaseballcards.com
Focus: Online-only baseball card sales, price guides, articles, and news content
Size: Small, ~250 pages
“Paid” Search, AdWords
Organic Search
Search engine optimization affects only organic search results, not paid or "sponsored" results such as Google AdWords.
Create unique, accurate page titles
SEO Basics
Glossary
Indicate page titles by using title tags
Page title contents are displayed in search
results
(1) The title of the homepage for our baseball card site, which lists the business
name and three main focus areas.
Brandon's Baseball Cards - Buy Cards, Baseball News, Card Prices
(2) A user performs the query [baseball cards]. Our homepage shows up as a result,
with the title listed on the first line (notice that the query terms the user searched
for appear in bold).
If the user clicks the result and visits the page, the page's title will appear at the top
of the browser.
(3) A user performs the query [rarest baseball cards]. A relevant, deeper page (its
title is unique to the content of the page) on our site appears as a result.
A title tag tells both users and search engines what the topic of
a particular page is. The tag should be placed within the
<head> tag of the HTML document (1). Ideally, you should create a
unique title for each page on your site.
If your document appears in a search results page, the contents of
the title tag will usually appear in the first line of the results (if
you're unfamiliar with the different parts of a Google search result,
you might want to check out the anatomy of a search result video by
Google engineer Matt Cutts, and this helpful diagram of a Google
search results page). Words in the title are bolded if they appear in the
user's search query. This can help users recognize if the page is
likely to be relevant to their search (2).
The title for your homepage can list the name of your website/
business and could include other bits of important information like
the physical location of the business or maybe a few of its main
focuses or offerings (3).
Search engine
Computer function that searches data available on the Internet using keywords or
other specified terms, or a program containing this function.
<head> tag
An element that indicates the header in an HTML document. The content of this
element will not be displayed in a browser.
HTML
Abbreviation for HyperText Markup Language, a language used when describing web
page documents. It denotes the basic elements of web pages, including the document
text and any hyperlinks and images embedded within.
Search query
Single or multiple terms which are input by the user when performing a search on
search engines.
SEO Basics
Improving Site Structure
Optimizing Content
Dealing with Crawlers
SEO for Mobile Phones
Promotions and Analysis
Links The anatomy of a search result
http://googlewebmastercentral.blogspot.com/2007/11/anatomy-of-search-result.html Diagram of a Google search results page
http://www.google.com/support/websearch/bin/answer.py?answer=35891
Best Practices
Page titles are an important aspect of search engine optimization.
Choose a title that effectively communicates the topic of the page's content.
Accurately describe the page's content choosing a title that has no relation to the content on the page using default or vague titles like "Untitled" or "New Page 1"
Avoid:
Create unique title tags for each page
Each of your pages should ideally have a unique title tag, which helps Google know how the page is distinct from the others on your site. using a single title tag across all of your site's pages or a large group of pages
Avoid:
Use brief, but descriptive titles
Titles can be both short and informative. If the title is too long, Google will show only a portion of it in the search result. using extremely lengthy titles that are unhelpful to users stuffing unneeded keywords in your title tags
Avoid:
Make use of the "description" meta tag
SEO Basics
Glossary
Summaries can be defined for each page
What are the merits of description meta
tags?
(1) The beginning of the description meta tag for our homepage, which gives a brief
overview of the site's offerings.
<html>
<head>
<title>Brandon's Baseball Cards - Buy Cards, Baseball News, Card Prices
(2) A user performs the query [baseball cards]. Our homepage appears as a result,
with part of its description meta tag used as the snippet.
(3) A user performs the query [rarest baseball cards]. One of our deeper pages, with
its unique description meta tag used as the snippet, appears as a result.
A page's description meta tag gives Google and other search
engines a summary of what the page is about (1). Whereas a
page's title may be a few words or a phrase, a page's description meta
tag might be a sentence or two or a short paragraph. Google
Webmaster Tools provides a handy content analysis section that'll tell
you about any description meta tags that are either too short, long, or
duplicated too many times (the same information is also shown for
tags). Like the <title> tag, the description meta tag is placed
within the <head> tag of your HTML document.
Description meta tags are important because Google might use
them as snippets for your pages. Note that we say "might" because
Google may choose to use a relevant section of your page's visible
text if it does a good job of matching up with a user's query.
Alternatively, Google might use your site's description in the Open
Directory Project if your site is listed there (learn how to prevent
search engines from displaying ODP data). Adding description meta
tags to each of your pages is always a good practice in case Google
cannot find a good selection of text to use in the snippet. The
Webmaster Central Blog has an informative post on improving
snippets with better description meta tags.
Words in the snippet are bolded when they appear in the user's query
(2). This gives the user clues about whether the content on the page
matches with what he or she is looking for. (3) is another example,
this time showing a snippet from a description meta tag on a deeper
page (which ideally has its own unique description meta tag)
containing an article.
Snippet
Text displayed beneath the title of a corresponding web page on the search results
pages of a search engine. A web page summary and/or parts of the page that match
the search keywords will be displayed.
Open Directory Project (ODP)
The world's largest volunteer-run web directory (a list of Internet links collected on a
large scale and then organized by category).
Domain
An address on the Internet that indicates the location of a computer or network. These
are administrated to avoid duplication.
SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Links
Content analysis section
http://googlewebmastercentral.blogspot.com/2007/12/new-content-analysis-andsitemap.
html
Prevent search engines from displaying ODP data
http://www.google.com/support/webmasters/bin/answer.py?answer=35264
Improving snippets with better description meta tags
http://googlewebmastercentral.blogspot.com/2007/09/improve-snippets-withmeta-
description.html
site: operator
http://www.brianwhite.org/2007/04/27/google-site-operator-an-ode-to-thee/
Best Practices
Use description meta tags to
provide both search engines
and users with a summary of
what your page is about!
Accurately summarize the page's content
writing a description meta tag that has no relation to the content on the page
using generic descriptions like "This is a web page" or "Page about baseball cards"
filling the description with only keywords
copying and pasting the entire content of the document into the description meta tag
Avoid:
Write a description that would both inform and interest users if they saw your description meta tag as
a snippet in a search result.
Use unique descriptions for each page
using a single description meta tag across all of your site's pages or a large group of pages
Avoid:
Having a different description meta tag for each page helps both users and Google, especially in
searches where users may bring up multiple pages on your domain (e.g. searches using the site:
operator). If your site has thousands or even millions of pages, hand-crafting description meta tags
probably isn't feasible. In this case, you could automatically generate description meta tags based on
each page's content.
Improve the structure of your URLs
Improving Site Structure
Glossary
Simple-to-understand URLs will convey
content information easily
URLs are displayed in search results
(1) A URL to a page on our baseball card site that a user might have a hard time
with.
(2) The highlighted words above could inform a user or search engine what the
target page is about before following the link.
(3) A user performs the query [baseball cards]. Our homepage appears as a result,
with the URL listed under the title and snippet.
Creating descriptive categories and filenames for the documents on
your website can not only help you keep your site better organized,
but it could also lead to better crawling of your documents by
search engines. Also, it can create easier, "friendlier" URLs for those
that want to link to your content. Visitors may be intimidated by
extremely long and cryptic URLs that contain few recognizable words.
URLs like (1) can be confusing and unfriendly. Users would have a
hard time reciting the URL from memory or creating a link to it. Also,
users may believe that a portion of the URL is unnecessary, especially
if the URL shows many unrecognizable parameters. They might leave
off a part, breaking the link.
Some users might link to your page using the URL of that page as the
anchor text. If your URL contains relevant words, this provides
users and search engines with more information about the page
than an ID or oddly named parameter would (2).
Lastly, remember that the URL to a document is displayed as
part of a search result in Google, below the document's title and
snippet. Like the title and snippet, words in the URL on the search
result appear in bold if they appear in the user's query (3). To the right
is another example showing a URL on our domain for a page
containing an article about the rarest baseball cards. The words in the
URL might appeal to a search user more than an ID number like "www.
brandonsbaseballcards.com/article/102125/" would.
Google is good at crawling all types of URL structures, even if they're
quite complex, but spending the time to make your URLs as simple as
possible for both users and search engines can help. Some
webmasters try to achieve this by rewriting their dynamic URLs to
static ones; while Google is fine with this, we'd like to note that this is
an advanced procedure and if done incorrectly, could cause crawling
issues with your site. To learn even more about good URL structure,
we recommend this Webmaster Help Center page on creating
Google-friendly URLs.
Crawl
Exploration of websites by search engine software (bots) in order to index their
content.
Parameter
Data provided in the URL to specify a site's behavior.
ID (session ID)
Data provided for the identification and/or behavior management of a user who is
currently accessing a system or network communications.
301 redirect
An HTTP status code (see page 12). Forces a site visitor to automatically jump to a
specified URL.
Subdomain
A type of domain used to identify a category that is smaller than a regular domain (see
page 6).
Root directory
Directory at the top of the tree structure of a site. It is sometimes called "root".
SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Links
Dynamic URLs
http://www.google.com/support/webmasters/bin/answer.py?answer=40349
Creating Google-friendly URLs
http://www.google.com/support/webmasters/bin/answer.py?answer=76329
301 redirect
http://www.google.com/support/webmasters/bin/answer.py?answer=93633
rel="canonical"
http://www.google.com/support/webmasters/bin/answer.py?answer=139394
Best Practices
Create a simple directory structure
Use a directory structure that organizes your content well and makes it easy for visitors to know where
they're at on your site. Try using your directory structure to indicate the type of content found at that
URL.
having deep nesting of subdirectories like ".../dir1/dir2/dir3/dir4/dir5/dir6/page.html"
using directory names that have no relation to the content in them
Avoid:
Choose a URL that will be
easy for users and search
engines to understand!
Use words in URLs
using lengthy URLs with unnecessary parameters and session IDs
choosing generic page names like "page1.html"
using excessive keywords like"baseball-cards-baseball-cards-baseballcards.htm"
Avoid:
URLs with words that are relevant to your site's content and structure are friendlier for visitors
navigating your site. Visitors remember them better and might be more willing to link to them.
Provide one version of a URL to
reach a document
Avoid:
To prevent users from linking to one version of a URL and others linking to a different version (this
could split the reputation of that content between the URLs), focus on using and referring to one URL
in the structure and internal linking of your pages. If you do find that people are accessing the same
content through multiple URLs, setting up a 301 redirect from non-preferred URLs to the dominant
URL is a good solution for this. You may also use canonical URL or use the rel="canonical" link element
if you cannot redirect.
having pages from subdomains and the root directory access the same content
- e.g. "domain.com/page.htm" and "sub.domain.com/page.htm"
using odd capitalization of URLs
- many users expect lower-case URLs and remember them better
Make your site easier to navigate
Improving Site Structure
The navigation of a website is important in helping visitors
quickly find the content they want. It can also help search engines
understand what content the webmaster thinks is important.
Although Google's search results are provided at a page level, Google
also likes to have a sense of what role a page plays in the bigger
picture of the site.
All sites have a home or "root" page, which is usually the most
frequented page on the site and the starting place of navigation for
many visitors. Unless your site has only a handful of pages, you
should think about how visitors will go from a general page
(your root page) to a page containing more specific content. Do
you have enough pages around a specific topic area that it would
make sense to create a page describing these related pages (e.g. root
page -> related topic listing -> specific topic)? Do you have hundreds
of different products that need to be classified under multiple
category and subcategory pages?
A breadcrumb is a row of internal links at the top or bottom of the
page that allows visitors to quickly navigate back to a previous
section or the root page (1). Many breadcrumbs have the most
general page (usually the root page) as the first, left-most link and list
the more specific sections out to the right.
Navigation is very important for search
engines
Plan out your navigation based on your
homepage
Glossary
Ensure more convenience for users by
using ‘breadcrumb lists’
(1) Breadcrumb links appearing on a deeper article page on our site.
1900-1949
1950-1999
2000-present
(root)
about
articles
2008
2009
2010
price-guides
news
shop
The directory structure
for our small website on
baseball cards.
404 ("page not found" error)
An HTTP status code (see page 12). It means that the server could not find the web
page requested by the browser.
XML Sitemap
A list of the pages on a particular website. By creating and sending this list, you are
able to notify Google of all pages on a website, including any URLs that may have been
undetected by Google's regular crawling process.
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SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Links
Webmaster Tools
https://www.google.com/webmasters/tools/
What's a preferred domain
http://www.google.com/support/webmasters/bin/answer.py?answer=44231
Sitemap Generator Script
http://code.google.com/p/googlesitemapgenerator/
Guide to Sitemap files
http://www.google.com/support/webmasters/bin/answer.py?answer=156184
Allow for the possibility of a part of the
URL being removed
Prepare two sitemaps: one for users, one
for search engines
(2) Users may go to an upper directory by removing the last part of the URL.
<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">
<url>
<loc>http://www.brandonsbaseballcards.com/</loc>
<changefreq>daily</changefreq>
<priority>0.8</priority>
</url>
<url>
<loc>http://www.brandonsbaseballcards.com/news/</loc>
</url>
<url>
<loc>http://www.brandonsbaseballcards.com/news/2008/</loc>
</url>
<url>
<loc>http://www.brandonsbaseballcards.com/news/2009/</loc>
</url>
<url>
<loc>http://www.brandonsbaseballcards.com/news/2010/</loc>
</url>
</urlset>
Examples of an HTML site map and an XML Sitemap. An HTML site map can help
users easily find content that they are looking for, and an XML Sitemap can help
search engines find pages on your site.
Consider what happens when a user removes part of your URL -
Some users might navigate your site in odd ways, and you should
anticipate this. For example, instead of using the breadcrumb links
on the page, a user might drop off a part of the URL in the hopes
of finding more general content. He or she might be visiting http://
www.brandonsbaseballcards.com/news/2010/upcoming-baseballcard-
shows.htm, but
then enter http://www.brandonsbaseballcards.com/news/2010/ into
the browser's address bar, believing that this will show all news from
2010 (2). Is your site prepared to show content in this situation or will
it give the user a 404 ("page not found" error)? What about moving up
a directory level to http://www.brandonsbaseballcards.com/news/?
A site map (lower-case) is a simple page on your site that displays the
structure of your website, and usually consists of a hierarchical listing
of the pages on your site. Visitors may visit this page if they are
having problems finding pages on your site. While search engines
will also visit this page, getting good crawl coverage of the pages on
your site, it's mainly aimed at human visitors.
An XML Sitemap (upper-case) file, which you can submit through
Google's Webmaster Tools, makes it easier for Google to discover
the pages on your site. Using a Sitemap file is also one way (though
not guaranteed) to tell Google which version of a URL you'd prefer as
the canonical one (e.g. http://brandonsbaseballcards.com/ or http://
www.brandonsbaseballcards.com/; more on what's a preferred
domain). Google helped create the open source Sitemap Generator
Script to help you create a Sitemap file for your site. To learn more
about Sitemaps, the Webmaster Help Center provides a useful guide
to Sitemap files.
11
Make your site easier to navigate
Improving Site Structure
Best Practices
Create a naturally flowing hierarchy
creating complex webs of navigation links, e.g. linking every page on your site to every other page
going overboard with slicing and dicing your content (so that it takes twenty clicks)
Avoid:
Make it as easy as possible for users to go from general content to the more specific content they
want on your site. Add navigation pages when it makes sense and effectively work these into your
internal link structure.
For navigation, the focus
should be on simplicity
and ease of use!
Use mostly text for navigation
Avoid:
Glossary
Controlling most of the navigation from page to page on your site through text links makes it easier for
search engines to crawl and understand your site. Many users also prefer this over other approaches,
especially on some devices that might not handle Flash or JavaScript.
having a navigation based entirely on drop-down menus, images, or animations
- many, but not all, search engines can discover such links on a site, but if a user can reach all
pages on a site via normal text links, this will improve the accessibility of your site; more on how
Google deals with non-text files
Flash
Web technology or software developed by Adobe Systems Incorporated. It is able to
create web content that combines sound, video and animation.
JavaScript A type of programming language. It can add dynamic features to web
pages and is used by many web services.
Drop-down menu A system in which one chooses content from a menu. When one
clicks on the menu, the list of choices are displayed in a list in a drawn out manner.
Accessibility The ability for users and search engines to access and comprehend
content.
User experience
The experience gained by a user through using products, services, etc. Emphasis is
placed on providing an experience truly sought after by the user, such as "enjoyment,"
"convenience" and "comfort."
HTTP status code
A code that expresses the meanings of responses from the server when computers
are conveying information to each other. The code is allotted as three numerical digits,
with a different meaning depending on the number used.
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SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Best Practices
Have a useful 404 page
Avoid:
Put an HTML site map page on your site, and
use an XML Sitemap file
letting your HTML site map page become out of date with broken links
creating an HTML site map that simply lists pages without organizing them, for example by subject
Avoid:
A simple site map page with links to all of the pages or the most important pages (if you have
hundreds or thousands) on your site can be useful. Creating an XML Sitemap file for your site helps
ensure that search engines discover the pages on your site.
Links
How Google deals with non-text files
http://www.google.com/support/webmasters/bin/answer.py?answer=72746
Custom 404 page
http://www.google.com/support/webmasters/bin/answer.py?answer=93641
404 widget
http://googlewebmastercentral.blogspot.com/2008/08/make-your-404-pages-moreuseful.
html
Sources of URLs causing "not found" errors
http://googlewebmastercentral.blogspot.com/2008/10/webmaster-tools-showscrawl-
error.html
404 HTTP status code
http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html
Users will occasionally come to a page that doesn't exist on your site, either by following a broken link
or typing in the wrong URL. Having a custom 404 page that kindly guides users back to a working
page on your site can greatly improve a user's experience. Your 404 page should probably have a link
back to your root page and could also provide links to popular or related content on your site. Google
provides a 404 widget that you can embed in your 404 page to automatically populate it with many
useful features. You can also use Google Webmaster Tools to find the sources of URLs causing "not
found" errors.
allowing your 404 pages to be indexed in search engines (make sure that your webserver is
configured to give a 404 HTTP status code when non-existent pages are requested)
providing only a vague message like "Not found", "404", or no 404 page at all
using a design for your 404 pages that isn't consistent with the rest of your site
13
Offer quality content and services
Optimizing Content
Interesting sites will increase their
recognition on their own
(1) A blogger finds a piece of your content, likes it, and then references it in a blog
post.
(2) The Google AdWords Keyword Tool can help you find relevant keywords on your
site and the volume of those keywords.
Glossary
Anticipate differences in users'
understanding of your topic and offer
unique, exclusive content
Creating compelling and useful content will likely influence
your website more than any of the other factors discussed here
(1). Users know good content when they see it and will likely want to
direct other users to it. This could be through blog posts, social media
services, email, forums, or other means.
Organic or word-of-mouth buzz is what helps build your site's
reputation with both users and Google, and it rarely comes without
quality content.
Think about the words that a user might search for to find a piece of
your content. Users who know a lot about the topic might use
different keywords in their search queries than someone who is new
to the topic. For example, a long-time baseball fan might search for
[nlcs], an acronym for the National League Championship Series,
while a new fan might use a more general query like [baseball
playoffs]. Anticipating these differences in search behavior and
accounting for them while writing your content (using a good
mix of keyword phrases) could produce positive results. Google
AdWords provides a handy Keyword Tool that helps you discover new
keyword variations and see the approximate search volume for each
keyword (2). Also, Google Webmaster Tools provides you with the top
search queries your site appears for and the ones that led the most
users to your site.
Consider creating a new, useful service that no other site offers. You
could also write an original piece of research, break an exciting
news story, or leverage your unique user base. Other sites may
lack the resources or expertise to do these things.
Social media service
A community-type web service that promotes and supports forging connections
among fellow users.
Google AdWords
An advertising service which places relevant advertisements on search results pages
and other content. When a user searches for keywords using Google, AdWords
advertisements related to those keywords are displayed on the right, top and/or
bottom of the search results pages alongside the organic search results.
14
SEO Basics
Improving Site Structure
Optimizing Content
Dealing with Crawlers
SEO for Mobile Phones
Promotions and Analysis
Best Practices
Stay organized around the topic
It's always beneficial to organize your content so that visitors have a good sense of where one content topic begins and another ends. Breaking your content up into logical chunks or divisions helps users find the content they want faster. dumping large amounts of text on varying topics onto a page without paragraph, subheading, or layout separation
Avoid:
Improving content and services should be a priority, regardless of the type of website!
Write easy-to-read text writing sloppy text with many spelling and grammatical mistakes embedding text in images for textual content
- users may want to copy and paste the text and search engines can't read it
Avoid:
Users enjoy content that is well written and easy to follow.
Create fresh, unique content
New content will not only keep your existing visitor base coming back, but also bring in new visitors. rehashing (or even copying) existing content that will bring little extra value to users having duplicate or near-duplicate versions of your content across your site
- more on duplicate content
Avoid:
Links Keyword Tool
https://adwords.google.com/select/KeywordToolExternal Top search queries
http://www.google.com/webmasters/edu/quickstartguide/sub1guide5.html Duplicate content
http://www.google.com/support/webmasters/bin/answer.py?answer=66359 Hiding text from users
http://www.google.com/support/webmasters/bin/answer.py?answer=66353
Create content primarily for your users, not search engines inserting numerous unnecessary keywords aimed at search engines but are annoying or nonsensical to users having blocks of text like "frequent misspellings used to reach this page" that add little value for users deceptively hiding text from users, but displaying it to search engines
Avoid:
Designing your site around your visitors' needs while making sure your site is easily accessible to search engines usually produces positive results.
15
Write better anchor text
Optimizing Content
Anchor text is the clickable text that users will see as a result of a link,
and is placed within the anchor tag <a href="..."></a>.
This text tells users and Google something about the page
you're linking to. Links on your page maybe internal—pointing to
other pages on your site—or external—leading to content on other
sites. In either of these cases, the better your anchor text is, the easier
it is for users to navigate and for Google to understand what the page
you're linking to is about.
Suitable anchor text makes it easy to
convey the contents linked
Glossary
<a href="http://www.brandonsbaseballcards.com/articles/ten-rarest-baseballcards.
htm">Top Ten Rarest Baseball Cards</a>
This anchor text accurately describes the content on one of our article pages.
Website
Baseball card's product page
Toppage
Baseball card
News
Baseball card Baseball card
Product list
The linked page
is about baseball
cards.
Googlebot User
With appropriate anchor text, users and search engines can easily understand what
the linked pages contain.
CSS
Abbreviation for Cascading Style Sheets; a language for defining the design and layout
of a web page.
Text style
Formatting, such as the font, size and color of the text.
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SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Best Practices
Write concise text
Aim for short but descriptive text-usually a few words or a short phrase.
writing long anchor text, such as a lengthy sentence or short paragraph of text
Avoid:
Both users and search
engines like anchor text
that is easy to
understand!
Choose descriptive text
writing generic anchor text like "page", "article", or "click here"
using text that is off-topic or has no relation to the content of the page linked to
using the page's URL as the anchor text in most cases
- although there are certainly legitimate uses of this, such as promoting or referencing a new
website's address
Avoid:
The anchor text you use for a link should provide at least a basic idea of what the page linked to is
about.
Format links so they're easy to spot
Make it easy for users to distinguish between regular text and the anchor text of your links. Your
content becomes less useful if users miss the links or accidentally click them.
Think about anchor text for internal links too
using excessively keyword-filled or lengthy anchor text just for search engines
creating unnecessary links that don't help with the user's navigation of the site
Avoid:
You may usually think about linking in terms of pointing to outside websites, but paying more attention
to the anchor text used for internal links can help users and Google navigate your site better.
using CSS or text styling that make links look just like regular text
Avoid:
17
Optimize your use of images
Optimizing Content
Image-related information can be
provided for by using the "alt" attribute
Glossary
Store files in specialized directories and
manage them using common file formats
(1) Our image wasn't displayed to the user for some reason, but at least the alt text
was.
(2) It is easier to find
the paths to images if
they are stored in one
directory.
(root)
images
about
articles
news
2006
Images may seem like a straightforward component of your site, but
you can optimize your use of them. All images can have a distinct
filename and "alt" attribute, both of which you should take
advantage of. The "alt" attribute allows you to specify alternative
text for the image if it cannot be displayed for some reason (1).
Why use this attribute? If a user is viewing your site on a browser that
doesn't support images, or is using alternative technologies, such as
a screen reader, the contents of the alt attribute provide
information about the picture.
Another reason is that if you're using an image as a link, the alt text
for that image will be treated similarly to the anchor text of a text link.
However, we don't recommend using too many images for links in
your site's navigation when text links could serve the same purpose.
Lastly, optimizing your image filenames and alt text makes it easier
for image search projects like Google Image Search to better
understand your images.
Instead of having image files spread out in numerous directories and
subdirectories across your domain, consider consolidating your
images into a single directory (e.g. brandonsbaseballcards.com/
images/). This simplifies the path to your images.
Use commonly supported filetypes - Most browsers support JPEG,
GIF, PNG, and BMP image formats. It's also a good idea to have the
extension of your filename match with the filetype.
Screen reader
Software for speaking on-screen information or outputting to a Braille display.
ASCII language
Abbreviation for American Standard Code for Information Exchange. A character
encoding centered on the English alphabet.
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SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Best Practices
Supply alt text when using images as links
If you do decide to use an image as a link, filling out its alt text helps Google understand more about
the page you're linking to. Imagine that you're writing anchor text for a text link.
writing excessively long alt text that would be considered spammy
using only image links for your site's navigation
Avoid:
Learn how to optimize
images on your site!
Use brief, but descriptive filenames and alt text
using generic filenames like "image1.jpg", "pic.gif", "1.jpg" when possible—some sites with thousands
of images might consider automating the naming of images
writing extremely lengthy filenames
stuffing keywords into alt text or copying and pasting entire sentences
Avoid:
Links
Google Image Search
http://images.google.com/
JPEG
http://en.wikipedia.org/wiki/JPEG
GIF
http://en.wikipedia.org/wiki/GIF
PNG
http://en.wikipedia.org/wiki/Portable_Network_Graphics
BMP
http://en.wikipedia.org/wiki/BMP_file_format
Image Sitemap
http://www.google.com/support/webmasters/bin/answer.py?answer=178636
Supply an Image Sitemap file
An Image Sitemap file can provide Googlebot with more information about the images found on your
site. Its structure is similar to the XML Sitemap file for your web pages.
Like many of the other parts of the page targeted for optimization, filenames and alt text (for ASCII
languages) are best when they're short, but descriptive.
19
Use heading tags appropriately
Optimizing Content
Use heading tags to emphasize important
text
</head>
<body>
<h1>Brandon's Baseball Cards</h1>
<h2>News - Treasure Trove of Baseball Cards Found in Old Barn</h2>
<p>A man who recently purchased a farm house was pleasantly surprised ...
dollars worth of vintage baseball cards in the barn. The cards were ... in news
papers and were thought to be in near-mint condition. After ... the cards to his
grandson instead of selling them.</p>
(1) On a page containing a news story, we might put the name of our site into an <h1>
tag and the topic of the story into an <h2> tag.
Best Practices
Use headings sparingly across the page
Use heading tags where it makes sense. Too many heading tags on a page can make it hard for users
to scan the content and determine where one topic ends and another begins.
excessively using heading tags throughout the page
putting all of the page's text into a heading tag
using heading tags only for styling text and not presenting structure
Avoid:
Imagine you're writing an outline
Avoid:
Similar to writing an outline for a large paper, put some thought into what the main points and subpoints
of the content on the page will be and decide where to use heading tags appropriately.
Heading tags are an important
website component for
catching the user's eye, so be
careful how you use them!
Glossary
Heading tags (not to be confused with the <head> HTML tag or HTTP
headers) are used to present structure on the page to users. There are
six sizes of heading tags, beginning with <h1>, the most important, and
ending with <h6>, the least important (1).
Since heading tags typically make text contained in them larger than
normal text on the page, this is a visual cue to users that this text
is important and could help them understand something about
the type of content underneath the heading text. Multiple heading
sizes used in order create a hierarchical structure for your content,
making it easier for users to navigate through your document.
placing text in heading tags that wouldn't be helpful in defining the structure of the page
using heading tags where other tags like <em> and <strong> may be more appropriate
erratically moving from one heading tag size to another
HTTP headers
In HTTP (HyperText Transfer Protocol), different types of data that are sent off before
the actual data itself.
<em>
An HTML tag denoting emphasis. According to standard, it will indicate emphasis
through use of italics.
<strong>
An HTML tag denoting strong emphasis. According to standard, it will indicate
emphasis through use of bold print.
Wildcard
A character (*) that takes the place of any other character or string of characters.
.htaccess
Hypertext access file, a file that allows you to manage web server configuration.
Referrer log
Referrer information that is written into the access log. When it is traced, one can find
out from which sites visitors arrived.
20
SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Make effective use of robots.txt
Dealing with Crawlers
Restrict crawling where it's not needed
with robots.txt
User-agent: *
Disallow: /images/
Disallow: /search
Use more secure methods for sensitive content
Best Practices
Keep a firm grasp on
managing exactly what
information you do and don't
want being crawled!
(2) The address of our robots.txt file.
Avoid:
Links
robots.txt generator
http://googlewebmastercentral.blogspot.com/2008/03/speaking-language-ofrobots.
html
Using robots.txt files
http://www.google.com/support/webmasters/bin/answer.py?answer=156449
Caveats of each URL blocking method
http://googlewebmastercentral.blogspot.com/2008/01/remove-your-contentfrom-
google.html
A "robots.txt" file tells search engines whether they can access
and therefore crawl parts of your site (1). This file, which must be
named "robots.txt", is placed in the root directory of your site (2).
You may not want certain pages of your site crawled because they
might not be useful to users if found in a search engine's search
results. If you do want to prevent search engines from crawling your
pages, Google Webmaster Tools has a friendly robots.txt generator to
help you create this file. Note that if your site uses subdomains and
you wish to have certain pages not crawled on a particular
subdomain, you'll have to create a separate robots.txt file for that
subdomain. For more information on robots.txt, we suggest this
Webmaster Help Center guide on using robots.txt files.
There are a handful of other ways to prevent content appearing in
search results, such as adding "NOINDEX" to your robots meta tag,
using .htaccess to password protect directories, and using Google
Webmaster Tools to remove content that has already been crawled.
Google engineer Matt Cutts walks through the caveats of each URL
blocking method in a helpful video.
(1) All compliant search engine bots (denoted by the wildcard * symbol) shouldn't
access and crawl the content under /images/ or any URL whose path begins with /
search.
You shouldn't feel comfortable using robots.txt to block sensitive or confidential material. One reason
is that search engines could still reference the URLs you block (showing just the URL, no title or
snippet) if there happen to be links to those URLs somewhere on the Internet (like referrer logs). Also,
non-compliant or rogue search engines that don't acknowledge the Robots Exclusion Standard could
disobey the instructions of your robots.txt. Finally, a curious user could examine the directories or
subdirectories in your robots.txt file and guess the URL of the content that you don't want seen.
Encrypting the content or password-protecting it with .htaccess are more secure alternatives.
allowing search result-like pages to be crawled
- users dislike leaving one search result page and landing on another search result page that doesn't
add significant value for them
allowing URLs created as a result of proxy services to be crawled
Robots Exclusion Standard
A convention to prevent cooperating web spiders/crawlers, such as Googlebot, from
accessing all or part of a website which is otherwise publicly viewable.
Proxy service
A computer that substitutes the connection in cases where an internal network and
external network are connecting, or software that possesses a function for this
purpose.
21
Combat comment spam with "nofollow"
Automatically add "nofollow" to comment
columns and message boards
(2) A comment spammer leaves a message on one of our blogs posts, hoping to
get some of our site's reputation.
Be aware of rel="nofollow" for links
Dealing with Crawlers
Glossary
<a href="http://www.shadyseo.com" rel="nofollow">Comment spammer</a>
(1) If you or your site's users link to a site that you don't trust and/or you don't want
to pass your site's reputation, use nofollow.
(3) An example of a CAPTCHA used on Google's blog service, Blogger. It can
present a challenge to try to ensure an actual person is leaving the comment.
Setting the value of the "rel" attribute of a link to "nofollow" will
tell Google that certain links on your site shouldn't be followed
or pass your page's reputation to the pages linked to.
Nofollowing a link is adding rel="nofollow" inside of the link's anchor
tag (1).
When would this be useful? If your site has a blog with public
commenting turned on, links within those comments could pass your
reputation to pages that you may not be comfortable vouching for.
Blog comment areas on pages are highly susceptible to comment
spam (2). Nofollowing these user-added links ensures that you're not
giving your page's hard-earned reputation to a spammy site.
Many blogging software packages automatically nofollow user
comments, but those that don't can most likely be manually edited to
do this. This advice also goes for other areas of your site that may
involve user-generated content, such as guestbooks, forums, shoutboards,
referrer listings, etc. If you're willing to vouch for links added
by third parties (e.g. if a commenter is trusted on your site), then
there's no need to use nofollow on links; however, linking to sites
that Google considers spammy can affect the reputation of your
own site. The Webmaster Help Center has more tips on avoiding
comment spam, like using CAPTCHAs and turning on comment
moderation (3).
Comment spamming
Refers to indiscriminate postings, on blog comment columns or message boards, of
advertisements, etc. that bear no connection to the contents of said pages.
CAPTCHA
Completely Automated Public Turing test to tell Computers and Humans Apart.
22
SEO Basics
Improving Site Structure
Optimizing Content
SEO for Mobile Phones
Promotions and Analysis
Dealing with Crawlers
Links Avoiding comment spam
http://www.google.com/support/webmasters/bin/answer.py?answer=81749 Using the robots meta tag
http://googlewebmastercentral.blogspot.com/2007/03/using-robots-meta-tag.html
Another use of nofollow is when you're writing content and wish to reference a website, but don't want to pass your reputation on to it. For example, imagine that you're writing a blog post on the topic of comment spamming and you want to call out a site that recently comment spammed your blog. You want to warn others of the site, so you include the link to it in your content; however, you certainly don't want to give the site some of your reputation from your link. This would be a good time to use nofollow.
Lastly, if you're interested in nofollowing all of the links on a page, you can use "nofollow" in your robots meta tag, which is placed inside the <head> tag of that page's HTML (4). The Webmaster Central Blog provides a helpful post on using the robots meta tag. This method is written as <meta name="robots" content="nofollow">.
About using "nofollow" for individual contents, whole pages, etc.
<html>
<head>
<title>Brandon's Baseball Cards - Buy Cards, Baseball News, Card Prices
(4) This nofollows all of the links on a page.
Make sure you have solid measures in place to deal with comment spam!
23
Notify Google of mobile sites
SEO for Mobile Phones
Configure mobile sites so that they can be
indexed accurately
Verify that your mobile site is indexed by
Google
Glossary
(1) Example of a search for [baseball cards] on Google’s
desktop search (above) and mobile search (left). Mobile
search results are built for mobile devices and are
different from "standard" desktop results.
Make sure your mobile site is
properly recognized by Google
so that searchers can find it.
It seems the world is going mobile, with many people using mobile
phones on a daily basis, and a large user base searching on Google’s
mobile search page. However, as a webmaster, running a mobile site
and tapping into the mobile search audience isn't easy. Mobile sites
not only use a different format from normal desktop sites, but
the management methods and expertise required are also quite
different. This results in a variety of new challenges. While many
mobile sites were designed with mobile viewing in mind, they weren’t
designed to be search friendly.
Here are troubleshooting tips to help ensure that your site is properly
crawled and indexed:
If your web site doesn't show up in the results of a Google mobile
search even using the site: operator, it may be that your site has one
or both of the following issues:
1. Googlebot may not be able to find your site
Googlebot must crawl your site before it can be included in our search
index. If you just created the site, we may not yet be aware of it. If
that's the case, create a Mobile Sitemap and submit it to Google to
inform us of the site’s existence. A Mobile Sitemap can be submitted
using Google Webmaster Tools, just like a standard Sitemap.
Mobile Sitemap
An XML Sitemap that contains URLs of web pages designed for mobile phones.
Submitting the URLs of mobile phone web content to Google notifies us of the
existence of those pages and allows us to crawl them.
User-agent
Software and hardware utilized by the user when said user is accessing a website.
XHTML Mobile
XHTML, a markup language redefined via adaptation of HTML to XML, and then
expanded for use with mobile phones.
Compact HTML
Markup language resembling HTML; it is used when creating web pages that can be
displayed on mobile phones and with PHS and PDA.
24
SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis
Google’s mobile search page
http://www.google.com/m/
site: operator
http://www.google.com/support/webmasters/bin/answer.py?answer=35256
Mobile Sitemap
http://www.google.com/support/webmasters/bin/topic.py?topic=8493
Submitted using Google Webmaster Tools
http://www.google.com/support/webmasters/bin/answer.py?answer=156184
Use DNS Lookups to verify Googlebot
http://googlewebmastercentral.blogspot.com/2006/09/how-to-verify-googlebot.html
Mobile Webmaster Guidelines
http://www.google.com/support/webmasters/bin/answer.py?answer=72462
Links
Verify that Google can recognize your
mobile URLs
SetEnvIf User-Agent "Googlebot-Mobile" allow_ua
SetEnvIf User-Agent "Android" allow_ua
SetEnvIf User-Agent "BlackBerry" allow_ua
SetEnvIf User-Agent "iPhone" allow_ua
SetEnvIf User-Agent "NetFront" allow_ua
SetEnvIf User-Agent "Symbian OS" allow_ua
SetEnvIf User-Agent "Windows Phone" allow_ua
Order deny,allow
deny from all
allow from env=allow_ua
(2) An example of a mobile site restricting any access from non-mobile devices.
Please remember to allow access from user agents including “Googlebot-Mobile”.
(3) An example of DTD for mobile devices.
2. Googlebot may not be able to access your site
Some mobile sites refuse access to anything but mobile phones,
making it impossible for Googlebot to access the site, and therefore
making the site unsearchable. Our crawler for mobile sites is
"Googlebot-Mobile". If you'd like your site crawled, please allow
any User-agent including "Googlebot-Mobile" to access your
site (2). You should also be aware that Google may change its Useragent
information at any time without notice, so we don't recommend
checking whether the User-agent exactly matches "Googlebot-
Mobile" (the current User-agent). Instead, check whether the Useragent
header contains the string "Googlebot-Mobile". You can also
use DNS Lookups to verify Googlebot.
Once Googlebot-Mobile crawls your URLs, we then check for whether
each URL is viewable on a mobile device. Pages we determine
aren't viewable on a mobile phone won't be included in our
mobile site index (although they may be included in the regular web
index). This determination is based on a variety of factors, one of
which is the "DTD (Doc Type Definition)" declaration. Check that your
mobile-friendly URLs' DTD declaration is in an appropriate mobile
format such as XHTML Mobile or Compact HTML (3). If it's in a
compatible format, the page is eligible for the mobile search index.
For more information, see the Mobile Webmaster Guidelines.
25
Guide mobile users accurately
SEO for Mobile Phones
Running desktop and mobile versions of
your site
Redirect mobile users to the correct
version
Homepage
Product page
Mobile version
Homepage
Redirect
Redirect
Mobile user
(1) An example of redirecting a user to the
mobile version of the URL when it's accessed
from a mobile device. In this case, the content
on both URLs needs to be as similar as possible.
Desktop version
Product page
Glossary
One of the most common problems for webmasters who run
both mobile and desktop versions of a site is that the mobile
version of the site appears for users on a desktop computer, or
that the desktop version of the site appears when someone
accesses it on a mobile device. In dealing with this scenario, here
are two viable options:
When a mobile user or crawler (like Googlebot-Mobile) accesses the
desktop version of a URL, you can redirect them to the corresponding
mobile version of the same page. Google notices the relationship
between the two versions of the URL and displays the standard
version for searches from desktops and the mobile version for
mobile searches.
If you redirect users, please make sure that the content on the
corresponding mobile/desktop URL matches as closely as possible
(1). For example, if you run a shopping site and there's an access from
a mobile phone to a desktop-version URL, make sure that the user
is redirected to the mobile version of the page for the same
product, and not to the homepage of the mobile version of the
site. We occasionally find sites using this kind of redirect in an
attempt to boost their search rankings, but this practice only results
in a negative user experience, and so should be avoided at all costs.
On the other hand, when there's an access to a mobile-version URL
from a desktop browser or by our web crawler, Googlebot, it's not
necessary to redirect them to the desktop-version. For instance,
Google doesn't automatically redirect desktop users from their mobile
site to their desktop site; instead they include a link on the mobileversion
page to the desktop version. These links are especially helpful
when a mobile site doesn't provide the full functionality of the desktop
version—users can easily navigate to the desktop-version if they
prefer.
Redirect
Being automatically transported from one specified web page to another specified
web page when browsing a website.
26
SEO Basics
Improving Site Structure
Optimizing Content
Dealing with Crawlers
SEO for Mobile Phones
Promotions and Analysis
Be sure to guide the user to the right site for their device!
(2) Example of changing the format of a page based on the User-agent. In this case, the desktop user is supposed to see what Googlebot sees and the mobile user is supposed to see what Googlebot-mobile sees.
Website
Desktop user
Googlebot
Googlebot-Mobile
Mobile user
Must be same
Must be same
Desktop contents
Mobile contents
Can be
different
Some sites have the same URL for both desktop and mobile content, but change their format according to User-agent. In other words, both mobile users and desktop users access the same URL (i.e. no redirects), but the content/format changes slightly according to the User-agent. In this case, the same URL will appear for both mobile search and desktop search, and desktop users can see a desktop version of the content while mobile users can see a mobile version of the content (2).
However, note that if you fail to configure your site correctly, your site could be considered to be cloaking, which can lead to your site disappearing from our search results. Cloaking refers to an attempt to boost search result rankings by serving different content to Googlebot than to regular users. This causes problems such as less relevant results (pages appear in search results even though their content is actually unrelated to what users see/want), so we take cloaking very seriously.
So what does "the page that the user sees" mean if you provide both versions with a URL? As I mentioned in the previous post, Google uses "Googlebot" for web search and "Googlebot-Mobile" for mobile search. To remain within our guidelines, you should serve the same content to Googlebot as a typical desktop user would see, and the same content to Googlebot-Mobile as you would to the browser on a typical mobile device. It's fine if the contents for Googlebot are different from those for Googlebot-Mobile.
One example of how you could be unintentionally detected as cloaking is if your site returns a message like "Please access from mobile phones" to desktop browsers, but then returns a full mobile version to both crawlers (so Googlebot receives the mobile version). In this case, the page which web search users see (e.g. "Please access from mobile phones") is different from the page which Googlebot crawls (e.g. "Welcome to my site"). Again, we detect cloaking because we want to serve users the same relevant content that Googlebot or Googlebot-Mobile crawled.
Switch content based on User-agent Google mobile
http://www.google.com/m/ Cloaking
http://www.google.com/support/webmasters/bin/answer.py?answer=66355
Links
Can be
different
27
Promote your website in the right ways
Promotions and Analysis
About increasing backlinks with an
intention to increase the value of the site
Master making announcements via blogs
and being recognized online
My blog
Website
Product page
Glossary
(2) By having your business registered for Google Places, you can promote your
site through Google Maps and Web searches.
News: “I have a new card!”
User’s blogs Social media service Newsletter, DM,
Posters, etc.
Online Offline
(1) Promoting your site and having quality links could lead to increasing your site’s
reputation.
While most of the links to your site will be gained gradually, as people
discover your content through search or other ways and link to it,
Google understands that you'd like to let others know about the hard
work you've put into your content. Effectively promoting your new
content will lead to faster discovery by those who are interested
in the same subject (1). As with most points covered in this
document, taking these recommendations to an extreme could
actually harm the reputation of your site.
A blog post on your own site letting your visitor base know that you
added something new is a great way to get the word out about new
content or services. Other webmasters who follow your site or
RSS feed could pick the story up as well.
Putting effort into the offline promotion of your company or site can
also be rewarding. For example, if you have a business site, make sure
its URL is listed on your business cards, letterhead, posters, etc. You
could also send out recurring newsletters to clients through the mail
letting them know about new content on the company's website.
If you run a local business, adding its information to Google Places
will help you reach customers on Google Maps and web search.
The Webmaster Help Center has more tips on promoting your local
business.
RSS feed
Data including full or summarized text describing an update to a site/blog. RSS is an
abbreviation for RDF Site Summary; a service using a similar data format is Atom.
28
Improving Site Structure
Optimizing Content
Dealing with Crawlers
Promotions and Analysis
SEO for Mobile Phones
SEO Basics Google Places
http://www.google.com/local/add/ Promoting your local business
http://www.google.com/support/webmasters/bin/answer.py?answer=923 19
Links
Best Practices
Know about social media sites
Sites built around user interaction and sharing have made it easier to match interested groups of people up with relevant content.
Reach out to those in your site's related community
Chances are, there are a number of sites that cover topic areas similar to yours. Opening up communication with these sites is usually beneficial. Hot topics in your niche or community could spark additional ideas for content or building a good community resource. spamming link requests out to all sites related to your topic area purchasing links from another site with the aim of getting PageRank instead of traffic
Avoid: attempting to promote each new, small piece of content you create; go for big, interesting items involving your site in schemes where your content is artificially promoted to the top of these services
Avoid:
Is your site doing OK?
29
Make use of free webmaster tools
Promotions and Analysis
Major search engines, including Google, provide free tools for webmasters. Google's Webmaster Tools help webmasters better control how Google interacts with their websites and get useful information from Google about their site. Using Webmaster Tools won't help your site get preferential treatment; however, it can help you identify issues that, if addressed, can help your site perform better in search results. With the service, webmasters can:
Make Googlebot crawling smoother by using Webmaster Tools see which parts of a site Googlebot had problems crawling notify us of an XML Sitemap file analyze and generate robots.txt files remove URLs already crawled by Googlebot specify your preferred domain identify issues with title and description meta tags understand the top searches used to reach a site get a glimpse at how Googlebot sees pages remove unwanted sitelinks that Google may use in results receive notification of quality guideline violations and request a site reconsideration
If you've improved the crawling and indexing of your site using Google Webmasters Tools or other services, you're probably curious about the traffic coming to your site. Web analytics programs like Google Analytics are a valuable source of insight for this. You can use these to:
High-level analysis is possible via Google Analytics and Website Optimizer get insight into how users reach and behave on your site discover the most popular content on your site measure the impact of optimizations you make to your site
- e.g. did changing those title and description meta tags improve traffic from search engines?
Yahoo! (Yahoo! Site Explorer) and Microsoft (Bing Webmaster Tools) also offer free tools for webmasters.
For advanced users, the information an analytics package provides, combined with data from your server log files, can provide even more comprehensive information about how visitors are interacting with your documents (such as additional keywords that searchers might use to find your site).
Lastly, Google offers another tool called Google Website Optimizer that allows you to run experiments to find what on-page changes will produce the best conversion rates with visitors. This, in combination with Google Analytics and Google Webmaster Tools (see our video on using the "Google Trifecta"), is a powerful way to begin improving your site.
30
Improving Site Structure
Optimizing Content
Dealing with Crawlers
SEO for Mobile Phones
SEO Basics
Promotions and Analysis Google Trifecta
http://www.youtube.com/watch?v=9yKjrdcC8wA
Links
http://www.google.com/support/forum/p/webmasters/
Have questions or feedback on our guide? Let us know.
Google Webmaster Help Forum
http://googlewebmastercentral.blogspot.com/
Frequent posts by Googlers on how to improve your website.
Google Webmaster Central Blog
http://www.google.com/support/webmasters/
Filled with in-depth documentation on webmaster-related issues.
Google Webmaster Help Center
https://www.google.com/webmasters/tools/
Optimize how Google interacts with your website.
Google Webmaster Tools
http://www.google.com/webmasters/guidelines.html
Design, content, technical, and quality guidelines from Google.
Google Webmaster Guidelines
http://www.google.com/analytics/
Find the source of your visitors, what they're viewing, and benchmark changes.
Google Analytics
http://www.google.com/websiteoptimizer/
Run experiments on your pages to see what will work and what won't.
Google Website Optimizer
http://www.google.com/support/webmasters/bin/answer.py?answer=35291
If you don't want to go at it alone, these tips should help you choose an SEO company.
Tips on Hiring an SEO
Make the most of useful tools and information!
Except as otherwise noted, the content of this document is licensed under the Creative Commons Attribution 3.0 License.
This booklet is also available in PDF format. You can download the PDF version at ...
http://www.google.co.jp/intl/en/webmasters/docs/search-engine-optimization-starter-guide.pdf
31
©Copyright 2010 Google is a trademark of Google Inc.
All other company and product names may be trademarks of
the respective companies with which they are associated.
http://www.google.com/webmasters/
SEO est l'acronyme de "Search Engine Optimizer" ou "Search Engine Optimization" (référenceur ou optimisation pour les moteurs de recherche). Faire appel à un SEO est une décision importante qui peut vous permettre d'améliorer votre site et de gagner du temps. Mais un mauvais SEO peut potentiellement nuire à votre site ou à votre réputation. Assurez-vous d'étudier les avantages que vous pouvez en retirer, mais également les dégâts que pourrait provoquer un SEO irresponsable sur votre site. De nombreux SEO, agences et autres consultants proposent des services utiles aux propriétaires de sites Web :
vérification du contenu ou de la structure de votre site ;
conseils techniques sur le développement de sites Web, concernant par exemple l'hébergement, la redirection, les pages d'erreur ou l'utilisation de JavaScript ;
développement de contenu ;
gestion des campagnes de développement commercial en ligne ;
recherche de mots clés ;
formation à l'optimisation pour les moteurs de recherche ;
expertise sur des zones géographiques ou des marchés précis.
Gardez à l'esprit que la page de résultats de recherche Google contient des résultats de recherche naturelle gratuits, ainsi que des publicités payantes (indiquées par l'intitulé "Annonces" ou "Lien commercial"). La diffusion d'annonces payantes via Google n'influence pas le classement de votre site dans nos résultats de recherche. Google n'accepte aucune rémunération dans le but d'inclure ou d'améliorer le classement de sites dans les résultats de recherche. L'inclusion de sites dans nos résultats de recherche naturels est entièrement gratuite. Grâce à des ressources gratuites comme les outils pour les webmasters, le blog officiel du centre pour les webmasters et notre groupe de discussion, vous bénéficiez d'un grand nombre d'informations sur l'optimisation de votre site pour les recherches naturelles.
Avant de commencer à rechercher un SEO, nous vous recommandons vivement de vous familiariser avec le fonctionnement des moteurs de recherche. Vos choix en tant que client en seront d'autant plus éclairés. Pour débuter, nous vous conseillons de consulter les pages suivantes :
Consignes de Google aux webmasters
Comment fonctionnent l'exploration, l'indexation et la présentation des résultats dans Google ?
Si vous envisagez de faire appel à un SEO, le plus tôt sera le mieux. Le remaniement de votre site ou le lancement d'un nouveau site constitue généralement le moment idéal pour recruter un SEO. Ainsi, vous et votre SEO pouvez garantir la conception d'un site adapté aux moteurs de recherche dès le début. Toutefois, un SEO efficace permet également d'améliorer un site existant.
Voici quelques questions utiles à poser à un SEO :
Pouvez-vous me montrer des exemples de vos réalisations précédentes et me fournir des références clients ?
Suivez-vous les consignes Google aux webmasters ?
Proposez-vous des services de marketing en ligne ou des conseils pour compléter votre activité de référencement naturel dans les moteurs de recherche ?
Quel type de résultats espérez-vous obtenir et sous quel délai ? Comment mesurez-vous la réussite d'un projet ?
Quelle est votre expérience dans mon secteur d'activité ?
Quelle est votre expérience dans mon pays/ma ville ?
Quelle est votre expérience en matière de développement de sites internationaux ?
Quelles sont vos principales techniques de SEO ?
Depuis combien de temps exercez-vous votre activité ?
Comment se déroulera la communication entre nous ? Me ferez-vous part de toutes les modifications que vous apporterez à mon site et me fournirez-vous des informations détaillées concernant vos recommandations et leur justification ?
Même si certains SEO peuvent offrir des services utiles à leurs clients, un certain nombre de SEO peu scrupuleux ont donné mauvaise réputation à cette spécialité en se livrant à des actions marketing agressives et en tentant de manipuler les résultats des moteurs de recherche de façon abusive. Les pratiques non conformes à nos consignes peuvent nous amener à déclasser votre site des pages de résultats, voire à supprimer votre site de l'index Google. Voici quelques éléments à prendre en compte :
L'une des escroqueries fréquemment employées consiste à créer des domaines parallèles ("shadow"), qui canalisent les utilisateurs vers un site à l'aide de redirections trompeuses. Ces domaines parallèles appartiennent souvent au SEO, qui prétend travailler au nom d'un client. De plus, si les relations se dégradent entre le client et le SEO, ce dernier peut très bien faire pointer le domaine vers un site différent, voire vers le domaine d'un concurrent. Dans ce cas, le client aura payé pour le développement d'un site concurrent qui appartient intégralement au SEO.
Une autre pratique illicite consiste à inclure des pages satellite ("doorway") remplies de mots clés sur le site du client. Le SEO prétend que cette pratique rendra la page plus pertinente et correspondra à un plus grand nombre de requêtes des internautes. Ce principe est faux, car une page donnée est rarement pertinente pour un grand nombre de mots clés. Mais ces pratiques peuvent même aller plus loin : très souvent, ces pages satellite contiennent des liens secrets qui pointent vers les sites d'autres clients du SEO. Elles détournent ainsi la popularité du site d'origine vers le SEO et ses autres clients, qui peuvent parfois détenir des sites au contenu douteux ou illégal.
Si vous pensez avoir été trompé par un SEO, vous pouvez le signaler.
Aux États-Unis, les réclamations concernant des pratiques commerciales trompeuses ou déloyales peuvent être déposées auprès de la Federal Trade Commission (FTC). Pour déposer une réclamation, accédez au site http://www.ftc.gov/ (en anglais), puis cliquez sur "File a Complaint" (Déposer une réclamation). Vous pouvez également appeler le 1 877 FTC HELP ou écrire à l'adresse suivante :
Federal Trade Commission
CRC-240
Washington, D.C. 20580, États-Unis
Si votre réclamation concerne une entreprise qui n'est pas établie aux États-Unis, déposez-la sur le site http://www.econsumer.gov/.
Méfiez-vous des SEO et des agences ou consultants Web qui vous contactent par e-mail sans que vous ne les ayez sollicités.
Aussi incroyable que cela puisse paraître, Google reçoit régulièrement ce type d'e-mail :
"Bonjour google.fr,
Nous avons visité votre site Web et avons constaté que vous n'apparaissiez pas dans les principaux moteurs de recherche et annuaires…"
Nous vous conseillons d'accorder autant de crédit à ce type d'e-mail qu'aux messages vous promettant de "perdre 20 kg en deux semaines" ou vous invitant à faciliter le transfert de fonds de quelque dictateur déchu.
Personne ne peut garantir la première position dans les résultats de recherche Google.
Méfiez-vous des SEO qui promettent un bon classement de votre site, qui annoncent "une relation privilégiée" avec Google ou qui prétendent disposer d'un système de demande d'indexation prioritaire auprès de Google. Google n'indexe aucun site en priorité. En réalité, le seul moyen de soumettre un site à Google est d'utiliser notre page permettant d'ajouter des URL, ou d'envoyer un sitemap, ce que vous pouvez faire vous-même. Et c'est entièrement gratuit.
Soyez prudent si l'un de ces SEO se retranche derrière des questions de confidentialité ou ne semble pas disposé à présenter clairement ses intentions.
Si un point n'est pas clair, n'hésitez pas à demander des explications. Si un SEO crée un contenu trompeur ou ambigu en votre nom (page satellite ou domaine "temporaire", par exemple), votre site risque d'être retiré définitivement de l'index Google. Sachez enfin que vous êtes responsable des actions des sociétés auxquelles vous faites appel. Par conséquent, nous vous conseillons de vous assurer du type "d'aide" que celles-ci envisagent de vous proposer. Un SEO disposant d'un accès FTP à votre serveur doit être disposé à expliquer chacune des modifications qu'il apporte à votre site.
Vous ne devriez jamais avoir à inclure de lien vers un SEO sur votre site.
Évitez les SEO qui essaient de démontrer l'efficacité de leurs "liens gratuits", qui vous proposent des "systèmes d'échanges de liens utilisés par tout le monde" ou qui vous promettent de communiquer votre site à "plusieurs milliers de moteurs de recherche". Ce genre de proposition n'a généralement pas le moindre effet positif sur le classement de votre site dans les principaux moteurs de recherche.
Faites preuve de bon sens et de discernement.
Avant de décider de faire appel à un SEO, renseignez-vous sur cette activité et l'optimisation pour les moteurs de recherche en général. Google peut bien entendu vous aider dans vos recherches. Vous devriez peut-être également prendre connaissance de quelques faits divers édifiants sur ce sujet, notamment de cet article de presse traitant d'un SEO particulièrement agressif : http://seattletimes.nwsource.com/html/businesstechnology/2002002970_nwbizbriefs12.html. Bien que nous ne faisions pas de commentaires sur des entreprises spécifiques, nous avons déjà eu affaire à des soi-disant SEO dont les pratiques sont clairement contraires à la déontologie. Soyez prudent.
Demandez à être informé de l'utilisation exacte du budget demandé.
Google ne vend pas les premières positions dans ses résultats de recherche, mais certains moteurs de recherche mélangent des résultats de recherche "au coût par clic" ou les inclusions payantes aux résultats de recherche standards. Certains SEO vous garantiront un classement plus favorable dans les moteurs de recherche, sans préciser qu'ils parlaient en fait de la section publicitaire du moteur de recherche et non des résultats de recherche naturels. Un petit nombre d'entre eux vont jusqu'à modifier en temps réel les prix de leurs enchères afin de vous faire croire qu'ils contrôlent les autres moteurs de recherche et qu'ils peuvent se placer aux emplacements qu'ils souhaitent. Ce type d'escroquerie est impossible avec Google, car nos résultats publicitaires (payants) sont clairement identifiés et séparés des résultats de recherche (gratuits). Avant de confier le moindre travail à un SEO, demandez-lui de définir la répartition du budget entre les "inclusions permanentes" et les "publicités temporaires".
À quels dangers s'exposent les propriétaires de sites Web intéressés par les services d'un SEO ?
Quels sont les autres points à surveiller ?
Certains signes suggèrent que vous avez affaire à un SEO sans scrupules. La liste est loin d'être exhaustive : en cas de doute, faites confiance à votre instinct. Dans tous les cas, ne traitez pas avec les SEO qui :
utilisent des domaines parallèles ("shadow") ;
placent des liens vers leurs autres clients sur des pages satellite ;
proposent de vous vendre des mots clés à saisir dans la barre d'adresse ;
ne font pas la distinction entre les résultats de recherche réels et les annonces associées à ces résultats ;
garantissent le classement de votre site, mais uniquement à partir d'expressions clés très longues et très génériques, qui seraient de toute façon associées à votre site ;
utilisent plusieurs alias ou des informations WHOIS falsifiées ;
génèrent du trafic à l'aide de faux moteurs de recherche, ou de logiciels espions ou voleurs de trafic ;
ne figurent pas eux-mêmes dans l'index Google ou dont les domaines ont été supprimés de l'index Google.
Questions fréquentes sur le Galaxy Nexus et sur Android 4.4 (KitKat)
La version 4.4 d'Android fera-t-elle office de mise à jour système pour le Galaxy Nexus ?
Non, les téléphones Galaxy Nexus ne recevront pas la mise à jour Android 4.4 (KitKat).
Pourquoi les téléphones Galaxy Nexus ne reçoivent-ils pas la mise à jour Android 4.4 ?
Les appareils de marque Google ou autres sont généralement mis à jour dans les 18 mois qui suivent leur commercialisation. Nous avons lancé le Galaxy Nexus il y a deux ans, le délai de mise à jour est donc dépassé.
Rétablir la configuration d'usine de votre Nexus 7
Pour rétablir la configuration d'usine de votre Nexus 7, procédez comme suit :
Remarque : Rétablir la configuration d'usine efface toutes les données de l'appareil. Toutes les données de votre compte Google sont restaurées, mais toutes les applications et leurs données associées sont désinstallées.
Sélectionnez Paramètres > Sauvegarder et réinitialiser.
Appuyez sur Rétablir configuration d'usine.
Appuyez sur Réinitialiser la tablette.
Si votre tablette est protégée par un mot de passe, vous êtes invité à saisir votre schéma, votre code PIN ou votre mot de passe.
Appuyez sur Tout effacer pour confirmer.
Vous pouvez aussi procéder de la manière suivante :
Si votre tablette est allumée, éteignez-la.
Appuyez sur le bouton "Marche/Arrêt" et maintenez-le enfoncé jusqu'à ce que l'appareil s'allume, puis appuyez immédiatement sur le bouton "Volume -" de manière prolongée (sans relâcher le bouton "Marche/Arrêt"). Vous devez voir s'afficher le mot "Démarrer" entouré d'une flèche.
Appuyez deux fois sur "Volume -" jusqu'à ce que l'écran affiche "Mode récupération".
Appuyez sur le bouton "Marche/Arrêt" pour redémarrer en mode récupération. Vous devez voir s'afficher l'image d'un Android avec un point d'exclamation rouge.
Tout en appuyant sur le bouton "Marche/Arrêt" de manière prolongée, appuyez sur "Volume +".
Utilisez les touches de volume pour faire défiler l'écran jusqu'à "Effacer les données/Rétablir configuration d'usine", et appuyez sur le bouton "Marche/Arrêt" pour sélectionner cette option.
Faites défiler l'écran jusqu'à "Oui - effacer toutes les données utilisateur", et appuyez sur le bouton "Marche/Arrêt" pour sélectionner cette option.
Remarque : Si votre tablette ne répond plus à un moment donné au cours de cette procédure, vous pouvez la redémarrer en appuyant sur le bouton "Marche/Arrêt" pendant plusieurs secondes.
Technical Support Services Guidelines for Google Cloud Platform Services
The following technical support services guidelines ("Guidelines") apply to support services for Customer’s:
Google Cloud Platform License Agreement
Google App Engine License Agreement
Google App Engine and Google Cloud SQL License Agreement
Google Cloud Storage and Prediction API License Agreement
Google Cloud Storage, Google Prediction API, and Google BigQuery Service License Agreement
Google Cloud Storage, Google Prediction API, Google BigQuery Service, Google Cloud SQL, Google Compute Engine, and Google Cloud Datastore License Agreement, and
Google Translate API v2 License Agreement
entered into by and between Google and Customer (as may be applicable, the "Agreement") if that support is committed under the Agreement. Capitalized terms not defined herein have the meaning set forth in the Agreement.
1. Support Request Submission
1.1 Customer Efforts to Fix Errors. Prior to making a request to Google, Customer will use reasonable efforts to fix any error, bug, malfunction or network connectivity defect without escalation to Google. Thereafter, a Customer Contact may submit a written request for technical support through the GES site.
1.2 Characterization of Requests. Customer designates priority upon submission of Requests. Upon receiving a request, Google will determine whether the request is a "Service Unusable," "Standard Request" or a "Feature Request." Any such determination made by Google is final and binding on Customer. Google reserves the right to change Customer’s priority designation if Google believes that Customer’s designation is incorrect and will inform Customer of any such change in its response to the support Request. Customer may appeal any such reclassification to Google's Support management for review through any available support channel.
1.3 Procedures for Acknowledgement and Resolution of Requests. When making a Request, Customer will provide all requested diagnostic information and assist Google Support Personnel as may be required to resolve a Request.
1.4 Request Acknowledgement. Google may respond to a Request by acknowledging receipt of the Request. Customer acknowledges and understands that Google may be unable to provide answers to, or resolve all, Requests.
1.5 Feature Requests. If Google deems a Request to be a Feature Request, Google will log such Request for consideration to add to a future update or release of the Services and will consider the matter closed. Google is under no obligation to respond to or resolve any Feature Request or to include any such Feature Request in any future update or release.
1.6 Building Applications. For clarity, Google will not have any obligation to write or build any Applications or write code to facilitate Applications.
2. Accessing Support
2.1 Designated Support Contacts. Customer will provide first-level support to End Users. Google will provide second-level support to Customer only. If Customer wishes to change its Designated Contacts, it will notify Google via the GES Site at least five Business Days prior to the change. If on the date these updated Guidelines were first posted Customer has more Designated Contacts than are set forth under the applicable Support level under Section 4 below, the current Contacts will continue to be allowed until the expiration of the current license term for the applicable Services under the Agreement.
2.2 Support Hours and Target Initial Response Times. Google will process Requests during the Hours of Operation, unless otherwise indicated in these Guidelines. Any Requests received outside of the Hours of Operation will be logged and processed at the beginning of the next Business Day. Target initial response times are based on the subscribed support level.
3. General Provisions
3.1 Maintenance. To ensure optimal performance of the Services, Google performs periodic Maintenance. In most cases, Maintenance will have limited or no negative impact on the availability and functionality of the Services. If Google expects planned Maintenance to negatively affect the availability or functionality of the Services, Google will use commercially reasonable efforts to provide at least seven days advance notice of the Maintenance. In addition, Google may perform emergency unscheduled Maintenance at any time. If Google expects such emergency unscheduled Maintenance to negatively affect the availability or functionality of the Services, Google will use commercially reasonable efforts to provide advance notice of such Maintenance. Maintenance notices noted above will be provided via the GES Site.
3.2 Language. The parties agree that all support provided by Google pursuant to these Guidelines will be provided in the English language.
4. Support Levels
4.1 Bronze. The Bronze support level includes the following, and Google will provide it to all customers under the Agreement: automatic Services upgrades and maintenance updates, support for billing inquiries, access to documentation, white papers, online best practices guides, and community forums.
4.2 Silver. The Silver support level includes all the items in the Bronze level plus the following: support requests accepted via the GES Site for questions about Services functionality, best practice guidance on how to architect with the Services, and Services errors reports, as well as up to 2 Designated Contacts. P1 Priority support Requests are responded to with a target initial response time of four hours and are responded to during Hours of Operation. P2, P3 & P4 Priority support Requests are responded to during business hours of the location to which the Requests are assigned and will be responded to with an initial target response time of 1 Business Day or less in the location to which the Requests are assigned.
4.3 Gold. The Gold support level includes all the items in the Silver level plus the following: 24x7 phone support, consultation on application development, and specific guidance on how to architect with the Services for Customer's proposed use case, as well as up to 5 Designated Contacts. P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. If contact is made for a P1 Priority support Request on a weekend or regional holiday, a phone call is needed to trigger a return support response. P2 Priority support Requests are responded to with a target initial response time of 4 business hours and are responded to during business hours of the location to which the Requests are assigned. P3 & P4 Priority support Requests are responded to with an initial target response time of 8 hours during business hours of the location to which the Requests are assigned.
4.4 Platinum. The Platinum support level includes all the items in the Gold level plus the following: Unlimited Designated Contacts. P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. If contact is made for a P1 Priority support Request on a weekend or regional holiday, a phone call is needed to trigger a return support response. P2 Priority support Requests are responded to with a target initial response time of 4 hours and are responded to 24 x 7. P3 & P4 Priority support Requests are responded to with an initial target response time of 8 hours during business hours of the location to which the Requests are assigned.
In addition, Customer will receive access to the Technical Account Manager ("TAM") team to manage all technical support escalations and offer on-going expertise on Services, solutions implementations, and related technical inquiries. TAM team support is delivered during local business hours of the TAM team member assigned to work on the applicable matter.
5. Definitions
5.1 "Business Days" means any day other than Saturday, Sunday or regional holidays as documented in the GES Site.
5.2 "Designated Contacts" means administrators or technical employees designated by Customer who are allowed to contact Google for technical support.
5.3 "Feature Request" means a Request by a Contact to incorporate a new feature or enhance an existing feature of the Services that is currently not available as part of the existing Services.
5.4 "GES Site" means the site currently located at https://enterprise.google.com/customerportal/ (or such other URL that may be provided by Google).
5.5 "Google Support Personnel" mean the Google representatives responsible for handling technical support requests.
5.6 "Hours of Operation" means 00:00 to 18:00 United States Pacific Time on Business Days.
5.7 "Maintenance" means maintenance work that is performed on hardware or software delivering the Services.
5.8 "Request" means a request from a designated Contact to Google Support Personnel for technical support to resolve a question or problem report regarding the Services.
5.9 "Services" are defined in the Agreement.
5.10 "Service Unusable" is any situation where Customer, adhering to published technical guidelines for and documented correct usage of the Services, is unable to access or use the Services for the majority of its End Users for a period of time greater than fifteen (15) minutes.
5.11 "Standard Request" means a Request made by Customer to Google that is not a Service Unusable Request or Feature Request.
5.12 "Priority" means the level of impact a Request is having on Customer’s operations and is used to establish initial target response times.
5.13 "P1" means Critical Impact – Service Unusable in Production
5.14 "P2" means High Impact – Service Use Severely Impaired
5.15 "P3" means Medium Impact – Service Use Partially Impaired
5.16 "P4" means Low Impact – Service Fully Usable
GOOGLE MINI
TECHNICAL SUPPORT SERVICES GUIDELINES (“Guidelines”)
Download PDF
1. Definitions.
a. “Business Day” means any day other than Saturday, Sunday or any U.S. Federal Holiday.
b. “Customer Contacts” means one search system administrator or one technical employee
designated by Customer in writing who is allowed to contact Google for technical support.
c. “Feature Requests” means any suggestion made by Customer to Google Technical Support
Personnel that is unique to Customer Contact and is unrelated to a Fix, Standard Request, or
Time Critical Request. This includes requests by Customer Contact to incorporate a new feature
or enhance an existing feature of the Software or Hardware. Feature Requests are not counted as
Support Incidents.
d. “Fix” means a correction, fix, alteration or workaround that solves a Standard Request or a Time
Critical Request.
e. “Google Technical Support Personnel” means the Google representatives responsible for
handling technical support requests.
f. “Hardware” means the tangible components of the Google Mini (the “Mini”) and includes the
media on which the Software is pre-loaded (but excludes the modem shipped by Google with the
Mini).
g. “Hours of Operation” means 7:00 a.m. to 5:00 p.m. Pacific Time on Business Days.
h. “Remote Modem Support” means a Customer-enabled modem (provided by Google and shipped
with the Mini) that provides access to the Mini for Google Technical Support Personnel to
diagnose and/or correct a Time Critical Request.
i. “Serving Downtime” means a failure of the Mini to provide any search results to Customer and
its end-users.
j. “Software” means certain proprietary computer programs in binary executable and script form
only, as well as proprietary software data, as such may be modified from time to time, that is
installed in the Hardware.
k. “Standard Request” means any error, bug or malfunction that is not a Time Critical Request, or a
single question regarding features of the Hardware or Software, but excludes Feature Requests.
l. “Support Incident” means a single request for assistance to resolve one Standard Request or one
Time Critical Request or a single question regarding the existing features of the Software or
Hardware.
m. “Support Period” means the time period for which support is provided and paid for under the
Online License Agreement and Order Form(s).
n. “Time Critical Request” means any error, bug or malfunction that causes Serving Downtime for
at least one hour.
o. “Update” means minor enhancements to functionality and modifications to the Software or
Hardware that are made generally available to customers as part of Technical Support Services
during the Support Period.
2. Support Policies and Procedures.
a. Support services under this Agreement are second-level, i.e., Customer Contact is expected to
provide first-level support of the Search Mini’s end-users.
b. Prior to making a request to Google, Customer shall make reasonable efforts to resolve the issue
using the Documentation or FAQs on the Support Web site (http://support.google.com/enterprise)
(the “Support Site”). All requests for support shall be submitted to Google Technical Support
Personnel via the Support Site. If the procedure for making technical support requests is changed
in the future, Google will notify Customer Contact via email prior to any such change. The
Support Site will provide the latest technical information about the Mini.
c. Feature Requests must be submitted to Google via the Support Site or via the support request
form on the Support Site.
d. Upon receiving a request from Customer Contact, Google will determine whether the request is a
Standard Request, a Time Critical Request, or a Feature Request. Google reserves the right to
determine in its sole discretion whether a request is a Standard Request, a Time Critical Request,
or a Feature Request, or is not within these Guidelines.
e. If the request is a Time Critical Request per subsection 2(d) above, Google will attempt to
respond to the request within the next Business Day. Google will then use commercially
reasonable efforts to provide a Fix to the Time Critical Request and will provide daily email
status reports to Customer Contact (upon request by Customer Contact) until the problem is
resolved.
f. If the request is a Standard Request per subsection 2(d) above, Google will attempt to respond to
the request within the next two Business Days. Google will then use commercially reasonable
efforts to provide a Fix to the Standard Request and will provide weekly email status reports to
Customer Contact (upon request by Customer Contact). Standard Requests received outside of
Hours of Operation will be logged in at the beginning of the next Business Day.
g. If Remote Modem Support is required to troubleshoot a Time Critical Request, Customer Contact
will set up a connected modem line for Google Technical Support Personnel to perform remote
support. Google Technical Support Personnel will not access the Mini via any other modem. If
Customer Contact cannot provide such connected modem access within ten (10) days of
Google’s request, the Google Technical Support Personnel will close the support request and
count it as one Support Incident.
h. If the request is a Feature Request per subsection 2(d) above, Google will log the request for
future releases of the Software or Hardware, and shall consider the matter closed. Google is
under no obligation to respond to any Feature Request, or to include any such Feature Request in
any future release.
i. Technical Support Services shall be rescinded immediately, without refund, if the seal on a Mini
is broken, or when Google Technical Support Personnel determine that the Mini has been
modified by Customer.
j. Hardware may be repaired or replaced (as determined at Google's sole discretion) if defective or
damaged in shipment, provided that Customer (i) promptly completes all forms required by
Google and/or Google’s shipping company for damage caused in shipment, and (ii) damage to
the Hardware was not caused by Customer’s abuse, misuse, accident, alteration, or unauthorized
modification or installation. Problems caused by damage to the Hardware other than damage that
occurred during shipment shall not be covered by Technical Support Services.
k. Customers who have paid the total fees due for the Mini shall be entitled to receive Updates to
the Software and/or Hardware during the Support Period. Updates will be made available on the
Support Site. Google Support Personnel shall notify Customer when Updates to the Mini become
available. Google reserves the right to supply a replacement Mini as part of a Mini Update.
l. Customer shall install each Update to the Mini within 60 days of notification from Google that
each Update is available.
m. Google will only support the current version of the Software and the version of the Software
immediately preceding the current version of the Software. Google will not respond to support
requests for any other versions, and will count any such request as a Support Incident and close
the incident upon referring Customer to the current version.
n. Support Incidents may be made by the designated Customer Contact only. If Customer changes
its Customer Contact, it must notify Google in writing via email at least 7 days in advance.
o. Customer is entitled to unlimited Support Incidents during the “Trial Period,” if any, under a
Google Agreement for Trial and Evaluation of Software or the Google Inc. Online License
Agreement, whichever applies . During the Support Period for which fees have been paid,
Customer is entitled to up to twenty (20) Support Incidents per Mini. Additional Support
Incidents may be purchased during the Support Period at the then-current rate for such Support
Incidents. See your Google Sales Account Manager for more information.
p. Support Incidents will be characterized and counted according to the definitions and procedures
contained herein, regardless of whether communicated to Google in a single or multiple requests.
q. During the Trial Period, if any, Customer may obtain Updates for the Software only if such
Software operates on the Hardware in possession of Customer. If a newer release of the
Hardware is introduced during the Trial Period, or is required to operate the latest release of the
Software, Customer shall be entitled to receive Updates only after paying all fees for the Mini.
Google will in that case ship new Hardware to Customer with the most recent release of the
Software.
r. If Google ships a replacement Mini to Customer for any reason, Google shall issue a temporary
license for 45 days from the date of shipment. Customer must ship the replaced Mini back to
Google for receipt by Google within 45 days of Google’s shipment to Customer of the
replacement unit. Upon receipt by Google of the returned Search Appliance, Google shall issue a
license key for use according to the terms of the Online License Agreement.
s. Google Technical Support Personnel will only respond to Standard Requests and Time Critical
Requests, as defined above, and as determined by Google per subsection 2(d) herein.
t. Requests that identify bugs, errors or malfunctions in the Software or Hardware shall not be
counted as Support Incidents. Google Technical Support Personnel reserve the right to determine
when a Support Incident is counted against Customer’s allocation of prepaid Support Incidents.
u. Any services not included in these Guidelines must be purchased from Google, subject to
availability. Requests for assistance with XSL coding, other than basic variable changes, are not
included in Google Technical Support Services. See your Google Sales Account Manager for
more information.
v. Google Technical Support Personnel will not answer questions or requests regarding Google.com
or any other Google products or services.
Indexing SharePoint 2003 with Google Search Appliance
Revised 24 August 2005
Overview
With minor modifications, the Google Search Appliance can crawl Microsoft SharePoint Portal Server 2003.
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Modify SharePoint to make it crawlable by Google Search Appliance
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Add a SharePoint user for crawling purpose
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Configure the Google Search Appliance to crawl SharePoint
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Notes
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Notes on earlier versions of SharePoint
Modify SharePoint to make it crawlable by Google Search Appliance
Note: Modify your SharePoint templates at your own risk.
The default templates that SharePoint Portal Server uses contain a redirect to a non-existent URL wrapped in a